What’s great about having your own blog where you don’t advertise anything is that you can say whatever you want and don’t have to answer to anyone.
I have come across the Pulse telemedicine software a few times on Instagram and other places. So I thought I would talk about them after reaching out to their co-founder and Chief Medical Officer who is himself a physician.
This is not an advertisement for them. I genuinely don’t give a rat’s hairy behind whether you use them or not. But I do genuinely care to safe you time in your research when trying to figure out which telemedicine software to use.
I have talked about VSee before and unfortunately, as of recently, it seems that they aren’t very responsive to technical issues. I’ve been having technical issues with them myself and cannot get anyone to help me.
Pulse Telemedicine Software
I reached out to the CMO and he sent me some material on the app. The Pulse Telemedicine software is what you’d expect, a HIPAA compliant way for clinical providers to connect with their patients using video and telephone.
The information I did get is what you see on their website at Pulse.
I was also able to find out their pricing which is $115/month for 6 months or $90/month for 12 months.
There is also an onboarding fee which would be waived if you mention the Urgent Care Career blog.
The information I didn’t get is….
- does the app have scheduling capabilities?
- any televisit documentation capabilities?
- any texting abilities?
- missed appointment notifications?
I suspect that it doesn’t have these capabilities which doesn’t mean that it’s bad. Many providers don’t need these because their own EHR has it.
I’m sure that their CMO can expand on it in the comment section, so feel free to post a question if you have it.
Other Telemedicine Software
Each telemedicine software has its own strength and weaknesses. And you must also consider how much support there is behind the software, once you sign up.
VSee, for example, they likely have gotten a large influx of requests. And though they have been regularly updating their website and raising their prices, they haven’t responded to my technical issue requests nor to my consulting clients who also use them.
There are lots of other telemedicine software companies out there. Here is a website with a running list. Some are already out of business or their website is down.
Several other companies whom I’ve reached out to, they didn’t even bother replying back to me. I won’t oust them here but it is what it is.
Doxy, Chiron, and Zoom are companies to consider and look out for. But I would only sign month-to-month plans with companies like this. You don’t know if they are going to provider ongoing support or leave you hanging.
Consider practice-specific platforms like TalkSpace as well, which I believe is geared towards mental health providers.
Pricing is Negotiable
You are a business, ‘value’ is ALWAYS negotiable. If someone tells you otherwise, dump them.
Maybe the price tag isn’t up for negotiation but what you’re getting and the details of the contract should always be negotiable.
Don’t Rely on One Company
Don’t worry too much if you have to dump one telemedicine company for another. You can always easily migrate from one company to the next. It’s a matter of changing the link which patients access – easy.
But you want the kind of company which will protect HPI and not leave you vulnerable to malpractice risk.
You can always contact your malpractice carrier to see if they recommend someone. Because your malpractice insurance will (should!) have coverage for you in case you are sued for leakage of HPI.